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SHIPPING & RETURN

Shipping Policy

At Skyline Hook, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for full details.

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All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking details.

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Domestic Shipping (UAE)

  • Delivery time: 2–5 working days

  • Shipping rates: Calculated at checkout based on your location

  • Dubai: Free shipping on orders above 500 AED

  • Other Emirates: Free shipping on orders above 3,000 AED

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International Shipping

We ship worldwide. Delivery times vary depending on destination and customs processing.

  • Estimated delivery: 5–15 business days

  • First international order: 20% off shipping

  • Free international shipping on orders above AED 1000

  • Shipping fees: Calculated at checkout

  • International customers are responsible for any customs duties, taxes, or import fees required by their country.

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Order Tracking

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.

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Incorrect Address

Please ensure your shipping address is accurate. Skyline Hook is not responsible for delays or losses caused by incorrect address details provided by the customer.

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Need Help?

If you have any questions about your shipment, please contact us at:

skylinehook@gmail.com or on whatapp at [+971545155566]
or through our Contact Us page.

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We appreciate your trust and look forward to supporting your next fishing adventure.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from SkylineHook. If for any reason you are not fully happy with your order, we offer a straightforward and hassle-free return and exchange process.

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provided the item is unused, in its original packaging, and in the same condition as delivered.

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Important Notes:

  • Items that have been used, altered, or damaged after delivery are not eligible for return or exchange.

  • Original packaging, tags, and accessories must be included.

  • Shipping fees are non-refundable unless the item received is defective or incorrect.

  • Return shipping costs may apply unless otherwise stated.

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If you receive a damaged, defective, or incorrect item, please contact us within14 days of delivery with photos, and we will resolve the issue as quickly as possible.

For full details and step-by-step instructions, please visit our Returns & Exchanges page or contact our support team at skylinehook@gmail.com or on whatapp at [+971545155566].

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Your satisfaction and confidence in shopping with us are our priority.

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